Frequently Asked Questions

Click 'Book a Call' in the navigation bar, pick any available date and time, enter your contact details, and submit. You'll receive an email confirmation immediately.

To reschedule, please contact us via the chat widget or email us directly. We'll do our best to accommodate a new time.

Use the chat widget to let us know, or email us with your booking reference. Cancellations made more than 24 hours in advance are always welcome.

Each consultation slot is 30 minutes. If you need more time, you can book back-to-back slots.

Check your spam or junk folder first. If it's not there, use the chat widget to speak with our team and we'll resend it.

Your PDF is sent automatically when your booking is confirmed by our team. This typically happens within a few hours of submission.

Yes — click 'My Bookings' in the navigation bar. Your bookings are linked to your browser session.

Our AI assistant can answer general questions about bookings, provide guidance based on our FAQ, and help you navigate the site. For complex issues, it will recommend booking a call.

Yes. Conversations are tied to your browser session and are not shared with third parties. Session data is cleared when you close your browser.